Privacy Policy The Mortgage Guide
The Mortgage Guide, located at Da Costakade 306, 1052 SJ Amsterdam (The Netherlands), is responsible for the processing of personal data as described in this privacy statement.
Contact details
The Mortgage Guide
Da Costakade 306
1052 SJ Amsterdam
Phone: +31 6 43 03 02 71
Email: info@themortgageguide.nl
The Data Protection Officer can be reached via
info@themortgageguide.nl
Personal Data We Process
The Mortgage Guide processes personal data because you use our services and/or because you provide this information to us directly. The personal data we may process includes:
- First and last name
- Telephone number
- Email address
Special and/or Sensitive Personal Data
Our website and/or services are not intended to collect data from visitors under the age of 16, unless they have permission from a parent or guardian. We cannot verify the age of visitors. We encourage parents to be involved in their children’s online activities to prevent data being collected without parental consent.
If you believe that we have collected personal data from a minor without consent, please contact us at
info@themortgageguide.nl, and we will delete the information immediately.
Purposes and Legal Grounds for Processing
The Mortgage Guide processes your personal data for the following purposes:
- To contact you by phone or email when necessary to provide our services
- To send newsletters or other relevant information
Automated Decision-Making
The Mortgage Guide does not make decisions based solely on automated processing that could have significant consequences for individuals.
Data Retention
We do not retain personal data longer than strictly necessary to achieve the purposes for which it was collected. Personal data such as phone numbers and email addresses are generally retained for a maximum period of two years.
Sharing Personal Data with Third Parties
The Mortgage Guide does not sell your data to third parties. Personal data is only shared when this is necessary to perform our agreement with you or to comply with legal obligations.
When third parties process data on our behalf, we enter into data processing agreements to ensure the same level of security and confidentiality. The Mortgage Guide remains responsible for these processing activities.
Cookies and Similar Technologies
The Mortgage Guide uses functional, analytical, and tracking cookies. A cookie is a small text file stored in your browser when you visit our website.
- Functional cookies ensure the website works properly
- Analytical and tracking cookies help us improve the website and tailor content
You can disable cookies via your browser settings. Please note that this may affect the functionality of the website.
Your Rights
You have the right to:
- Access your personal data
- Correct or delete your personal data
- Withdraw consent for data processing
- Object to the processing of your personal data
- Request data portability
Requests can be sent to info@themortgageguide.nl
To verify your identity, we may ask you to include a copy of your ID. Please black out your photo, MRZ, passport number, and Citizen Service Number (BSN).
We will respond within four weeks.
You also have the right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Data Security
The Mortgage Guide takes the protection of your personal data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, or unlawful processing.
If you believe that your data is not properly secured or there are indications of misuse, please contact us at info@themortgageguide.nl
